Fairmont Hot Springs Ski Resort

Overall Space

• Elevators (if applicable) have verbal announcements at each floor, and braille on the buttons
• Staff are available to accompany guests through the venue as a guide, and to describe the sights

Emergency Plan

• Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements

Service Dogs

• Staff have been trained on guide and service dog policies
• Business has a dog relief area on site

High Speed Internet Service

• Business has high-speed internet service available for video application use

Overall Space

• Accommodation has closed captioning on TVs/video boards
• Staff are trained to use alternative communication tools such as Apps or text messaging

Accessible Guest Rooms

• Rooms for guests using mobility devices
• Accessible route to accessible rooms
• Lowered room controls (light switches, temperature controls)
• Lowered bed height (550-600 mm)
• Space between furniture is a minimum of 900 mm
• Space on both sides of bed for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
• Lowered hanging space in closet

Parking

• Designated accessible parking near an accessible entrance that is specifically marked
• Space specifically marked with a van-accessible sign, at minimum 4.7 metres wide, large enough to accommodate a vehicle with a side lift/ramp

Accessible Guest Room Bathroom

• Fixed maximum hot water temperature
• Roll-under sink minimum roll under height 684 mm
• Insulated pipes under sink vanity, where these pipes are exposed
• Lever style faucet controls
• Lowered mirror at sink vanity
• Fixed grab bars in shower
• Bathtub with grab bars
• Bath bench or chair with backrest
• Grab bars at toilet

Entrance

• Entry route has a door that is at minimum 815 mm wide

Restroom in Public Area

• Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door

Elevator

• Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)

Overall Space

• Staff are available to accompany guests through the venue as a guide, and to describe the sights